RECOMMENDED TODAY Broil King 945884 Crown 90 Liquid Propane Gas Grill with Side Burner, Rear Rotisserie and Rotisserie Kit
Customer Reviews
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1 of 1 people found the following review helpful.
Product may be nice, packaging is completely inadequate for individual unit shipping.
By Jimiriquoi
Broil King 945884 Crown 90 Liquid Propane Gas Grill with Side Burner, Rear Rotisserie and Rotisserie Kit.Pro - Product reviews from many sites indicate this is a superior grill for the money.Con -Packaging appears to be inadequate for individual unit shipping. The variation in handling stress induced by shippers doing their best to get things to you on time appears to be beyond the design limits for the packaging- Suggest you do not order online.The long version of the story (with happy ending):First, I would like to say that I love Amazon and do a lot of business through them.However, I think in this case they have very much let me down by selling/representing this product. The product itself is reported to be of high quality and is rated very highly among LP gas BBQ grills on Amazon and several other sites. I was very impressed with the reviews and decided to purchase the grill despite several comments about shipping issues. I should have listened to the negative shipping reviews. Online purchase history has taught me: if more than 2 or 3 people mention a specific issue with a product, the odds are high that you too will experience the same trouble. In this case, people commented that the grills arrived with the outer packaging destroyed and the grill components either missing or damaged (some severely). Two people commented that the supposedly new grill appeared to be someone else's return.My experience - The first grill arrived on time with the outer box looking pretty rough. The box was barely able to contain the contents. When I opened it, it was obvious I was not the first to do so. There was no internal packaging material other than two pieces of cardboard. Both side shelves were bent and the plastic frames were shattered with pieces of plastic missing. The main gill enclosure (top half) had a large scuff mark with paint removed. I didn't notice that at least 25% of the components were missing from the box until I opened the second (replacement) shipment (which was noticeably heavier). When I returned it to the UPS store they were surprised anyone would ship such a heavy item with so little packaging and protection. They commented that the box looked like it had been to Afghanistan and back.The second grill arrived with the outer box in similar condition to the first. Although this grill had many more pieces inside, there was more packaging material, and it looked as though it had been repackaged carefully, it was obvious that I was not the first person to open this box either. In this case the main enclosure was the only part damaged (both halves). The upper part (lid) had half of one side broken off. The lower half of the main enclosure had a 6 inch long crack on the same side as the lid. This box obviously took quite a hit...... So, Christmas gift is blown. No time for a replacement and I really would not like to risk another shipment. This entire purchase has been a difficult experience with all the waiting for UPS to show up, returning damaged units, giving up on UPS and dropping off the units myself etc... you know how it is waiting for the deliveries/pickups.So, why do I think Amazon has let me down this time? This unit was purchased from Amazon LLC directly. I was shipped a used, or at least someone else's returned, item, twice. I specifically paid for a new grill and would not have considered buying used. With the reviews and comments from others, it is/should be obvious this item is packaged only for palletized group shipments, not individual piece deliveries. I won't whine about it, but someone is getting an explanation/story rather than a long awaited present that took a lot of research and effort to locate and purchase. I suppose a picture and a promise will have to do this year. Thanks Amazon.Update: Amazon came through for me as their reputation and my personal history with them suggested they might. I was disappointed, and this was/is a bad online purchase experience, however they did go out of their way to make it right.They provided a partial refund as a form of apology for the shipping damage.They shipped another unit overnight, no shipping charges to me, so it would make it in time for the holidays. However....... though this unit was delivered by a different service, it too was damaged (although not as bad as the other two). Amazon customer service was excellent, professional, understanding, listened well, and did what they could to compensate me for what is fundamentally out of their control (packaging not designed for rough treatment during shipping). Amazon once again provided a partial refund, offered to ship anything else I wanted from their site overnight for free, and also have UPS pick up the third grill for me. Amazon also said they were pulling this item from their site due to these damage issues so no one else had similar experience. Since it was so close to the holiday, and this is a present I have been arranging for a friend to give to her husband (she can't leave the house due to medical reasons) - I needed something to present on Christmas day. I decided to contact the original manufacturer for replacement parts so I could repair it myself after the holidays. Amazon agreed to extend the return date for complete refund if my efforts with the manufacturer were unsuccessful, and back me up if I needed some extra help getting warranty parts..... I contacted the manufacturer who was at first reluctant to assist me. The manufacturer said there was nothing they could do because this was a shipping issue caused by Amazon use of fast shipping and the shippers not having adequate personnel to deliver (minimum two people on the truck). I informed them my grills were delivered by two people each time, and let them know what Amazon had already done for me/dealt with. I was put on hold for a bit, but when the service representative came back on, he was completely in my court and is now sending every part that had even slight damage to me by the first week of January.Summary: Bad experience on both sides of the transaction, but Amazon stood by their customer service promise and made it right for me. Still a loyal customer.
0 of 0 people found the following review helpful.
Good overall grill.
By Trek55
Good quality grill that is made in North America by a quality company. Looks great on my deck. Everything works as advertised . It gets very hot for a two burner grill. The only issue I had was the shipping package allowed for the side burner to get bent. I was able to straighten it out but it still has a little dimple. Assembly is OK but you need to be able to put things together as it does require tools. I would recommend this for a mid priced grill.
0 of 0 people found the following review helpful.
Never buy the last one in stock
By bill
Purchased this grill from Amazon 3 days before Memorial Day weekend. I did a lot of research and found that Broil King Crown 90 fit the bill for super heat,workmanship and overall customer satisfaction and the fact that there was only one left in stock was an additional motivator.Shipping was going to be $80 so I thought it would be a perfect time to join the Prime club and pay $75 for a year of free of 2 day shipping and get the grill in time for the holiday.Well,the grill arrived in 2 days alright, but the box looked like it was air dropped in. To my surprise none of the components were damaged which was great.And they all looked great on the floor of my garage for a week while I waited for all the hardware to arrive from Broil King. (Broil King customer service was great by the way)AMAZON. If the box looks it was opened it probably was.. Don't ship it to a customerBroil King. Great product...Finally
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Food never tasted so good
